Refund policy

Return & Refund Policy

Every Vice Static item is printed and made to order. Nothing sits in a warehouse waiting for you — your order is produced specifically for you once you place it. That keeps our range wide and our prices fair, but it also means we handle returns a little differently from a standard retail store. Please read this policy before ordering.

Change of mind

Because each item is custom-made for you, we do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong product or colour. Please check the size guide on each product page and review your cart carefully before completing checkout.

Changing or cancelling an order

If you need to change or cancel an order, email us at vicestatic31@gmail.com within 12 hours of placing it, quoting your order number. If your order has not yet entered production we will amend or cancel it and refund you in full. Once production has started we are unable to make changes.

Damaged, defective, misprinted or incorrect items

If something is wrong with your order, we will make it right at no cost to you. Contact us within 30 days of delivery at vicestatic31@gmail.com and include:

Your order number
A clear photo of the item showing the issue
A photo of the printed label inside the garment or on the packaging, where applicable

Once we have confirmed the fault we will send a free replacement or issue a full refund, whichever you prefer. In most cases you will not need to send the item back to us.

This covers printing faults, misaligned or cracked prints, holes or stitching defects, items damaged in transit, and receiving the wrong item or size compared with what you ordered.

Parcels lost in transit

If your tracking shows no movement for 15 business days (within Australia) or 30 business days (international) past the estimated delivery date, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost we will resend your order or refund you in full.

We are unable to refund or replace orders that the carrier has marked as delivered but which are reported missing, or orders that fail to arrive because an incorrect or incomplete delivery address was supplied at checkout. Please double-check your address before ordering.

Sale and discounted items

Discounted and promotional items are covered by this policy in exactly the same way as full-price items.

Refund processing

Approved refunds are issued to your original payment method. Once processed, please allow 5–10 business days for the funds to appear, depending on your bank or card issuer. Original shipping charges are refunded where the fault was ours.

Your rights under Australian Consumer Law

Nothing in this policy limits, excludes or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other applicable law that cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.