Shipping policy

Shipping Policy

We ship worldwide. Our main markets are the United States, United Kingdom, Canada and Australia. All prices on this store are in US Dollars (USD).

Order processing

Orders are processed Monday to Friday, excluding public holidays. Vice Static sells two kinds of product and they move at different speeds:

Made-to-order items (apparel and printed goods) are produced within 2-7 business days of being placed.
Ready-to-ship items (lighting and accessories) are dispatched within 1-3 business days.

An order containing both may arrive in separate parcels at different times. There is no extra charge for this.

Delivery times

Business days after dispatch, not including the processing time above.

United States: 7-15 business days
United Kingdom: 7-16 business days
Canada: 9-20 business days
Australia and New Zealand: 8-16 business days
Rest of world: 10-25 business days

These are estimates, not guarantees. Customs inspection, carrier delays and seasonal demand sit outside our control.

Shipping rates

Free worldwide shipping on every order. No minimum spend.

Tracking

A tracking number is emailed to you when your order dispatches. Tracking can take 3-5 business days to show its first scan. This is normal and does not mean your parcel is lost.

Customs, duties and taxes

Orders ship internationally and may attract import charges on arrival. Any duties, taxes or carrier handling fees charged on import are payable by the recipient and are not included in the price you pay at checkout.

Two things worth knowing before you order:

United States: the duty-free allowance for imported parcels was withdrawn in 2025. Import duty may now apply to a shipment of any value.
Canada: parcels valued above CAD$20 may attract GST/HST, duty, and a carrier handling fee. Canada Post currently charges CAD$9.95 on dutiable parcels.

Incorrect or incomplete addresses

Please check your delivery address before ordering. We can correct an address within 12 hours of purchase. Once an order has dispatched, a parcel returned to us because of an incorrect address can be reshipped at your cost, or refunded less shipping.

Delayed or lost parcels

If tracking has not updated for 10 business days, or your order has passed its delivery estimate by 10 business days domestically or 20 business days internationally, email us at vicestatic31@gmail.com and we will open an investigation with the carrier. Confirmed lost parcels are replaced or refunded in full.

Damaged on arrival

Photograph the item and the packaging and email us within 30 days of delivery. We will send a replacement or issue a full refund. You do not need to return the item.